Hgince Privacy Policy — Committed to securing your data

1 Introduction

Welcome to the hgince platform. This privacy policy ("Policy") explains how hgince collects, uses, stores, and protects your personal information. By using our platform, you are deemed to have agreed to this privacy policy.

Hgince believes that your privacy is a fundamental right. We maintain the highest transparency in processing your personal information. This policy clearly states what information is collected, why it is collected, and how long it is retained.

Our privacy policy is created in accordance with international standards and applicable legal requirements. hgince is committed to earning your trust and continuously working to maintain it.

2 What information we collect

Hgince collects only information necessary to operate the platform and provide enhanced services. Below is a description of different types of information:

Hgince never stores your complete payment card number or bank password. Sensitive financial information is always processed in encrypted form.

3 How your information is used

Hgince uses the information it collects for specific purposes listed below. Each purpose has a separate legal basis:

• Account management: For registration, login, account verification, and identity confirmation.
• Transaction processing: In accepting deposits, processing withdrawals, and distributing bonuses.
• Customer service: To address your questions, complaints, or issues.
• Security confirmation: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To analyze data and improve the platform's user experience.
• Legal obligations: To meet requirements of applicable law and regulatory authorities.
• Responsible Gaming: To monitor signs of gaming problems and support our members.
• Relevant communications: To send important account updates and promotional information (as per your consent).

4 Data sharing and third parties

Hgince does not sell your personal information. However, in certain circumstances, your information may be shared with trusted third parties:

• Payment provider: Mobile banking and electronic wallet services for transaction processing.
• Identity verification service: To complete the KYC (Know Your Customer) process.
• Technology service provider: Cloud storage, cybersecurity, and analytics services.
• Game provider: Third-party game studios that supply games to the hgince platform.
• Legal authorities: To respond to valid court orders or government investigations.

All third-party service providers must comply with hgince's privacy standards. They may only use information for specified purposes and may not use it for their own business interests.

5 Cookie policy

Cookies are used to improve your experience on the hgince platform. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Login sessions, security tokens — the platform cannot function without these.
• Performance cookies: To remember your language preferences, game settings, and theme.
• Analytics cookies: To understand how long you spend on each page — all information is anonymous.
• Security cookies: To detect suspicious logins or fraudulent activity.

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform features to malfunction.

6 Data security measures

Hgince uses industry-standard technology and processes to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — to protect sensitive information.
• Two-factor authentication (2FA) — for account security.
• 24/7 security monitoring and intrusion detection systems.
• Regular security audits and penetration testing.
• Secure data centers — with physical security.
• Staff training — only authorized employees have access to information.

In the event of a security breach, we will immediately notify affected members and take necessary action. hgince's security team remains vigilant at all times.

7 Your privacy rights

As a member of hgince, you have the following rights. Contact our support team to exercise these rights:

• Access: The right to know what information we hold about you.
• Right to correction: Right to request correction of inaccurate or incomplete information.
• Right to deletion: Request to have your data deleted under specific circumstances.
• Right to restrict processing: Request to limit information processing in certain cases.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: Right to object to data processing for specific purposes.
• Right to withdraw consent: Right to stop marketing communications at any time.

8 Data retention period

Hgince retains your information only for as long as necessary. Our general policy is:

• Active account information is retained throughout the entire period of account management.
• After account closure, information is retained for up to 5 years in accordance with legal requirements.
• Transaction records are retained for a specific period in accordance with financial regulations.
• Related information is immediately deleted after marketing consent is withdrawn.
• Security logs are typically retained for up to 12 months.

After the retention period, data is securely and permanently deleted or made non-identifiable.

9 Child protection

Hgince strictly adheres to an 18+ policy. Our platform is not for minors under any circumstances, and we do not intentionally collect information from anyone under 18 years of age.

Age is verified during registration, and identity documents are requested if needed. Any minor's information in our system will be immediately deleted and the associated account closed.

10 Policy changes and communication

Hgince may update this privacy policy from time to time. For any significant changes, notice will be posted on the platform and sent via email. Continued use of the platform after changes indicates your acceptance of the updated policy.

If you have any questions or concerns about this privacy policy, contact our support team. We will respond as soon as possible.

Our dedicated privacy team is ready to assist with any information security requests you may have.