Our Commitment to Responsible Gaming

Hgince Responsible Gaming — Your Wellbeing Is Our Priority

Hgince believes gaming should be a source of fun and entertainment, never a source of problems. Responsible gaming is at the heart of every decision we make.

The Pillars of Responsible Gaming

How hgince Protects Your Mental Health and Social Wellbeing

Time Limits

Set your daily and weekly gaming time limits. hgince provides automatic reminders and control tools to help you stay on track.

Spending Limits

Set your monthly budget and you won't be able to exceed it. Our automatic blocking system keeps you in check.

Self-Exclusion Benefits

If gaming feels like it's getting out of control, you can suspend or permanently close your account at any time.

Mental Health Support

We partner with specialist counsellors and support organisations so you can get help as quickly as possible.

Educational Resources

Receive regular tips and guidance on responsible gaming to keep you informed and aware.

Community Support

The hgince community itself is a powerful support system. Share healthy gaming habits with your friends.

Why Responsible Gaming Matters

Responsible gaming is the practice of enjoying gaming in a safe, fun, and sustainable way. At hgince, we believe every member deserves a healthy gaming experience. Responsible gaming means making thoughtful choices — not just for yourself, but for your family and community too.

Research shows that people who game responsibly are more satisfied and secure in the long run. hgince supports this principle and helps every member find the right balance between control and freedom. Our goal is to create an environment where gaming is a source of enjoyment, not stress.

Even if you notice minor issues, seek help right away. There's nothing to be ashamed of — hgince is here for you.

Review Your Gaming Habits

Reflect on the questions below. If you find yourself answering yes to most of them, it may be time to seek help:

  • Do you often end up spending more time gaming than you intended?
  • Do you feel restless or irritable when you're not gaming?
  • Is gaming affecting your work, studies, or personal relationships?
  • Have you repeatedly tried to cut back on gaming but couldn't?
  • Have you lied to family or friends to cover up your gaming?
  • Are you looking for ways to address a gaming problem?

Even if just one answer is yes, it may be worth reconsidering your gaming habits. Small changes early on can often prevent bigger problems down the line.

hgince Safety Measures

Hgince only permits users aged 18 and above and enforces mandatory age verification. We also maintain the following strict measures:

  • Fraud Prevention: Using advanced algorithms, we detect suspicious activity and take immediate action.
  • Automatic Alerts: If your gaming behaviour changes suddenly, we may ask you to verify your account.
  • Self-Exclusion Assistance: You can close your account at any time with just a click.
  • Regular Monitoring: The hgince team monitors all accounts 24/7 to detect potential issues early.

Your Control Tools

Play-Time Limit

Set daily or weekly time limits. Once your time is up, an automatic lockout kicks in.

Budget Limit

Set a monthly budget that cannot be exceeded under any circumstances. Fully automatic protection.

Self-Exclusion

Apply for a temporary (days, weeks, months) or permanent exclusion. No questions asked — just support.

National Exclusion

Register with Bangladesh's national gaming registry to be blocked across all online platforms.

Reminders & Notifications

Receive regular updates on time and cost to help you stay informed.

Gaming History

Track your gaming patterns through detailed reports. You stay in control.

Help & Resources

If you or someone you care about is experiencing a gaming problem, know that you are not alone. hgince and several specialist organisations in Bangladesh provide 24/7 support:

24/7
hgince Support
Free
Counselling Services
Privacy
Complete Confidentiality

There's no shame in asking for help. Thousands of people use these services every day to turn their lives around — and you can too. Reach out to our support team or speak with one of our trusted partner organizations.

Quick Tips

Healthy Habits
  • Set a Daily Time Limit
  • Take Regular Breaks
  • Set Your Budget in Advance
  • Play With Others
Help Resources

There are several organisations in Bangladesh for gaming-related issues. The hgince team can help connect you with them.

Responsible Gaming Q&A

Frequently Asked Questions

Gaming addiction means losing control over gaming to the point where it disrupts other areas of your life. Signs include escalating play, losing track of time, neglecting work or studies, and feeling restless without gaming. If this sounds familiar, please seek professional help.

Log in to your hgince account, go to the "Control Settings" or "Responsible Gaming" section, and select "Play-Time Limit". Set your duration and minutes. Once saved, the limit takes effect immediately.

You can choose a temporary exclusion (from 24 hours up to 6 months) or a permanent one. Once a temporary exclusion ends, your account will not reactivate automatically — you will need to reactivate it yourself.

Yes, when submitting a self-exclusion request you can opt to be enrolled in our national exclusion program. This ensures that all licensed online platforms will be prevented from allowing you to create an account.

Temporary exclusions generally cannot be reversed before they expire. This helps you stay committed to your decision. For a permanent exclusion, you will need to submit a special request and observe a mandatory cooling-off period.

Responsible gaming means enjoying gaming with care and moderation. For most people, gaming is a safe and fun activity. Problems arise when control is lost. The goal of responsible gaming is to maintain that balance.

Your Wellbeing Is Our Responsibility

At hgince, responsible gaming isn't just a policy — it's part of our culture. Join today for a safe, enjoyable, and sustainable gaming experience.

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